27th Jan

Royal Mail has now resumed international deliveries. They are asking business customer to hold off sending new customers for the moment while they clear the backlog. Any outstanding orders should be cleared within the coming weeks. International orders can still be sent via our courier options. We're looking at future fail-safe options to avoid any future disruption. Apologies to all customers who have been affected.

For more information you can read Royal Mail's official announcement here.

Jan 16th

Royal Mail is experiencing severe service disruption to their international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations until further notice. Items that have already been despatched may be subject to delays.

Royal Mail is working around the clock to restore their systems. The security and safety of our customers and their data are paramount. We are unaware of any sensitive customer data being compromised at this stage and will not produce any international labels until it is safe to do so. 

We will keep you updated when the service is back up and running.

Important information about our delivery services during the planned industrial action from Royal Mail workers.

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters for Royal Mail to take strike action on the following dates: Friday 9, Sunday 11, Wednesday 14 and Thursday 15 December 2022

The CWU recently announced their intention to strike on 23 and 24 December 2022, but they have not formally notified that strikes will occur on these dates. Updates to follow.

We're delighted to announce that we've launched our new preservation services for all your old photos, sketch/scrap books or kids' drawings.

We professionally scan your originals to archive, share, combine or print. We have tailored services for:

Sketch and Scrap Books
Photo Albums
Loose Photos
Kids Artwork

You can order your keep-safe box or buy it as a gift with a personalised message. You'll receive your digital files as individual images, PDF or EPUB formats (viewable on an iPad or Galaxy tablet). We can also print luxurious photo/art books from your scans.

Our convenient service lets you configure what you want online. We collect and deliver back your originals (or you can drop them in if you prefer!), and we make it super easy with our clear how-to guide.

Order printed albums from your digital files with 50% off additional copies or print individual images - get a 10% discount off any print, frame or mount order.

Why preserve your photos, albums and drawings?

Protect against fading, loss or accidents
Save your memories for future generations
Combine, organise or collate
Share your images or albums with your friends and family
Create PDF, Apple, Kindle and Android viewable formats
Create modifications and duplicates
Print gallery-quality photo books in presentation boxes

Find out more by selecting a service below:

Sketch and Scrap Books
Photo Albums
Loose Photos
Kids Artwork

Please see our festive opening times and order cut-off dates (Last updated 13 Dec):

Friday 23 December - 9am - 4.00pm
Saturday 24 December - CLOSED
Sunday 25 December - CLOSED
Monday 26 December - CLOSED
Tuesday 27 December - CLOSED
Wednesday 28 December - OPEN AS NORMAL
Thursday 29 December - OPEN AS NORMAL
Friday 30 December - OPEN AS NORMAL
Saturday 31 December - CLOSED

Sunday 1 January - CLOSED
Monday 2 January - CLOSED
Tuesday 3 January - OPEN AS NORMAL
Wednesday 4 January - OPEN AS NORMAL

Last order cut-off dates for Christmas UK Delivery:

Mounted prints: 1 December
Framed prints: 8 December
Canvas prints: 12 December
Giclee prints: 17 December

For international destinations please note earlier cut-off dates for delivery before Xmas:

Mounted and framed products
Rest of world: 22 November
Europe: 25 November

Giclee prints
Europe: 5 December
Rest of world: 1 December

Delivery schedule over the festive period:

Any giclee prints ordered after cut-off dates will be dispatched after 28 December. Framed and mounted prints will not be dispatched until 2nd week January onwards.

Important information about our delivery services during the planned industrial action from Royal Mail workers.

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters for Royal Mail to take strike action on the following dates: Thursday 24, Friday 25, Wednesday 30 November and Thursday 1 December 2022. 

The CWU recently announced other dates in December, but they have not formally notified us that strikes will take place on these dates. Updates to follow.

We are happy to announce we are offering a new paper. The Unryu Thin White (55gsm.) reflects a classic Japanese aesthetic highlighted by its swirling Kozo (mulberry) fibre inclusions. From the Awagami factory in Japan, this paper can be backlit or hung freely from the ceiling. Photos with a relatively simple composition or one primary subject look stunning when printed on this paper.

Important information about our delivery services during the planned industrial action from Royal Mail workers.

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters for Royal Mail to take strike action on the following dates:

• Thursday, 20th October 2022
• Tuesday, 25th October 2022
• Monday, 28th November 2022

Further disruption is expected on the network because of partial industrial action on the following dates:

• Processing, Distribution, International, Collections, Admin: 3rd, 9th, 15th, 24th November and 1st December 2022
• Delivery: 4th, 10th, 16th, 25th November and 2nd December 2022
• Network: 2nd, 8th, 14th, 23rd, and 30th November 2022

Please be aware that any parcels sent via Royal Mail won't be delivered on those days. We recommend upgrading your delivery method to courier if the order is time sensitive. 

As a result of rising costs in all areas of our production, raw materials and shipping services - from Wednesday 1st June - our print products will rise on average by 9% (note that all our existing products include free UK delivery).

We have looked at all areas of our supply chain to keep this unavoidable price rise to a minimum, so we can continue to deliver the highest standards in print quality, customer service and our industry leading order and preview application.

To help mitigate these price rises for all our customers, we are introducing a new quantity discount system for all our print only products. If you order 3 or more print only items - giclee, rolled canvas or self-adhesive prints - you will receive substantial discounts. Note that each print can be of a different size or image, as long as it's in the same order and delivered as a batch in the same consignment.

Quantity / batch discounts for print only products will now automatically be calculated and applied in the basket and clearly summarised at the top of the page - please see some examples and the quantity discount table below:

Giclee prints - example price increases inclusive of vat and free UK delivery:

Giclee prints - example quantity discounts inclusive of vat and free UK delivery::

Framed prints Cat. B - example price increases inclusive of vat and free UK delivery:

Prices include vat and free delivery within the UK mainland.

For trade customers that have existing flat-rate discounts, this will continue to apply in your basket, unless the quantity discount is greater.

These changes will take affect from Wednesday 1st June 2022. If you have any queries please feel free to contact us or jump straight to our website here.

We have added a new file attachment feature which can be used by trade customers. This is available at the end of the order process to make it easier to include delivery notes, invoices or other printed assets. 

Typically this would be notes from marketplaces (such as Etsy, Not on the High Street etc.) associated with an order that we dispatch direct to your customers and would replace a white-label delivery note that you may have already setup on your account.

Add a new file by clicking the button as shown in the screen grab below:

We have updated our international delivery pricing for frames and Giclee prints to reflect the cost increases over the last two years. 

Please see the changes on this article: https://support.point101.com/hc/en-us/articles/229588987-International-delivery-and-turnaround

Please note that international delivery times are still severely affected. And all delivery times are estimated.