Important information about our delivery services during the planned industrial action from Royal Mail workers.

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters for Royal Mail to take strike action on the following dates:

• Thursday, 20th October 2022
• Tuesday, 25th October 2022
• Monday, 28th November 2022

Further disruption is expected on the network because of partial industrial action on the following dates:

• Processing, Distribution, International, Collections, Admin: 3rd, 9th, 15th, 24th November and 1st December 2022
• Delivery: 4th, 10th, 16th, 25th November and 2nd December 2022
• Network: 2nd, 8th, 14th, 23rd, and 30th November 2022

Please be aware that any parcels sent via Royal Mail won't be delivered on those days. We recommend upgrading your delivery method to courier if the order is time sensitive. 

As a result of rising costs in all areas of our production, raw materials and shipping services - from Wednesday 1st June - our print products will rise on average by 9% (note that all our existing products include free UK delivery).

We have looked at all areas of our supply chain to keep this unavoidable price rise to a minimum, so we can continue to deliver the highest standards in print quality, customer service and our industry leading order and preview application.

To help mitigate these price rises for all our customers, we are introducing a new quantity discount system for all our print only products. If you order 3 or more print only items - giclee, rolled canvas or self-adhesive prints - you will receive substantial discounts. Note that each print can be of a different size or image, as long as it's in the same order and delivered as a batch in the same consignment.

Quantity / batch discounts for print only products will now automatically be calculated and applied in the basket and clearly summarised at the top of the page - please see some examples and the quantity discount table below:

Giclee prints - example price increases inclusive of vat and free UK delivery:

Giclee prints - example quantity discounts inclusive of vat and free UK delivery::

Framed prints Cat. B - example price increases inclusive of vat and free UK delivery:

Prices include vat and free delivery within the UK mainland.

For trade customers that have existing flat-rate discounts, this will continue to apply in your basket, unless the quantity discount is greater.

These changes will take affect from Wednesday 1st June 2022. If you have any queries please feel free to contact us or jump straight to our website here.

We have added a new file attachment feature which can be used by trade customers. This is available at the end of the order process to make it easier to include delivery notes, invoices or other printed assets. 

Typically this would be notes from marketplaces (such as Etsy, Not on the High Street etc.) associated with an order that we dispatch direct to your customers and would replace a white-label delivery note that you may have already setup on your account.

Add a new file by clicking the button as shown in the screen grab below:

We have updated our international delivery pricing for frames and Giclee prints to reflect the cost increases over the last two years. 

Please see the changes on this article: https://support.point101.com/hc/en-us/articles/229588987-International-delivery-and-turnaround

Please note that international delivery times are still severely affected. And all delivery times are estimated.

Please see our festive opening times and order cut-off dates (Last updated 07 Dec):

Thursday 23 December - 9am - 4.00pm
Friday 24 December - CLOSED
Saturday 25 December - CLOSED
Sunday 26 December - CLOSED
Monday 27 December - CLOSED
Tuesday 28 December - CLOSED
Wednesday 29 December - OPEN AS NORMAL
Thursday 30 December - OPEN AS NORMAL
Friday 31 December - CLOSED

Saturday 1 January - CLOSED
Sunday 2 January - CLOSED
Monday 3 January - CLOSED
Tuesday 4 January - OPEN AS NORMAL

Last order cut-off dates for Christmas UK Delivery:

Framed prints: 8th December
Canvas prints: 13th December
Giclee prints: 18th December

For international destinations please note earlier cut-off dates for delivery before Xmas:

Mounted and framed products
Europe: 30th November
Rest of world: 28th November

Giclee prints
Europe: 8th December
Rest of world: 5th December

Delivery schedule over the festive period:

Any giclee prints ordered after cut-off dates will be dispatched after 26th December. Framed and mounted prints will not be dispatched until 2nd week January onwards.

We now use Royal Mail Tracked 48 as standard for all Giclee prints with an order value of less than £75.00. This service is fully tracked and delivers within 2-3 days. 

All Royal Mail tracked services include delivery confirmation using GPS and a Local Collect option at 10,000 Post Offices and 1,200 customer service points, or you can nominate an alternate delivery date or a safe place to leave your parcel.

For orders greater than £75 we will send these via Royal Mail Special Delivery or a courier service free of charge.

We have also introduced 24 hour tracked and 24 tracked and signed services. For more information on delivery options for giclee prints, see this article.

Please note that Dibond, Perspex and Gatorboard mounts are temporarily unavailable to order online. Apologies for any disruption this may cause you.

On the plus side, we're currently evolving and updating our mounted products. We'll be launching a brand new gallery and conservation level of service with a wider choice of backing and finishes in the near future.

You can look forward to online ordering of:

Dibond
Aluminium
Conservation Board
As well as some niche mounting options.

With UV surface seals, aluminium sub-frames and museum led materials and finishes.

You can now print your artwork on Hahnemuhle Daguerre 400gsm - rolled canvas. A matt coated, poly-cotton canvas with a fine, uniform and bright-white surface texture. Prints have fine details and black and white reproductions that are rich in contrast. Daguerre Canvas is acid- and lignin-free.

Select your own custom white or coloured border to suit your own canvas depth and bleed.

Sell your rolled canvas prints direct to your customers worldwide and save on shipping costs, giving your customers the freedom to organise a framer locally.

Use our expert digitisation service for your original paintings to create artwork reproductions.

Giclee paper profiles have been updated to include the latest revisions, including Ilford Galerie Smooth Gloss. You can download all our profiles, with further advice on soft proofing here.

After lots of requests, we're delighted to introduce a new paper:

Ilford Galerie Smooth Gloss 310gsm

This smooth bright-white paper is ideal for both vivid colours and deep blacks. Comprising the very latest optically clear coating, it's superb clarity and sharpness offer unashamedly striking prints with superior density and detail.

After lots of testing we feel this new paper offers the similar clarity and depth of colour to Canson papers but with an increased weight at 310gsm.

This paper now replaces Canson Photo Gloss 270gsm. We do still have stock of this paper, so if you need to fulfil any existing sales, please order as normal and then request this in the order notes.

Our new Ilford paper will shortly be available in our updated sample packs.